What we believe
Our team believes that every child has unique strengths and challenges to explore. As children grow and develop, their skills and abilities change too. You may have questions about how to help your child achieve his or her potential and if he or she needs help to do so.
Whether you are a parent of young children or of teenagers, our team has professionally qualified and experienced members who can help you when you need it. Our goal is to support each child’s growth and development.
Dr Jillian Roberts
Dr. Jillian Roberts is a registered psychologist, author, associate professor and mother. She is passionate about helping children and families unlock their true potential!
Our Clinicians
Our counsellors are here to support you. Click on their pictures to learn more information about them and their areas of expertise. Book a free initial consult today.
Our learning strategists will help you better understand how you learn. They will also teach you how to approach assignments with efficiency, organization, and with a positive attitude. Book a free initial consult today.
Our psychometrists work as part of our clinical team to administer assessments and assist with the psycho-educational assessment process. They are Master’s level educated and are trained in assessment and intervention. Many of our psychometrists are also teachers and all are passionate about helping students reach their potential.
Jenn Gauthier and Petra d’Entremont
Clinical Director and Office Manager
Jenn Gauthier and Petra d’Entremont
Clinical Director and Office Manager
Jenn (on the left) is the clinical director and has been involved with Dr. Jillian since 2017. She oversees operations and clinical products. She has a teaching degree, a Master’s Degree in Educational Psychology, and is currently working towards her counselling certification. When out of office she likes travelling, being in the outdoors, and she shamelessly enjoys reality tv competition shows.
Petra (on the right) is the office manager and is a scheduling and invoicing wizard. She is multilingual and can seamlessly switch between English, French, and Dutch. She taught for 18 years and has a Master’s Degree in Education. When out of office she enjoys listening to opera and reggae music, but not at the same time.
Brittany Van Bruggen and Jorina Overhoff
Administrative Assistant and Psychological Assistant
Brittany Van Bruggen and Jorina Overhoff
Administrative Assistant and Psychological Assistant
Britt (on the left) has been a part of the office team since 2017. She is a label making and laminating professional. She has worked as a behaviour interventionist for four years and is hoping to complete an education degree. When out of office Britt enjoys riding horses, going on hikes, and singing in the shower.
Jorina (on the right) has joined us from Germany and has an M.Sc in Psychology. She previously worked as a child psychologist at a children’s neurological centre in Germany where she worked with a team assessing and diagnosing developmental disorders. At our clinic she assists with psychometry and the assessment process. When out of office Jorina enjoys yoga, photography, and making pizza from scratch.
Stephen Roberts
Counsellor, MA, RCC
Stephen Roberts
Counsellor, MA, RCC
Types of therapy offered: A blend of person-centered, solution-focused, cognitive-behavioural and Christian therapeutic approaches.
Ages or specific groups of clients: Children, adolescents, adults and families.
Group, family, couple or individuals: Individuals and groups
Specializations: Working with clients who are struggling with anxiety, depression, low self-esteem, bereavement, motivational challenges and building emotionally fulfilling relationships.
Treatment to alleviate what problems: Anxiety, Trauma, Grief, Depression, Addictions
Stephen Roberts, MA, RCC is a Registered Clinical Counsellor with the BC Association of Clinical Counsellors. Stephen brings a diverse history of lived experience to his counselling practice. Stephen approaches each client with the belief that with the right support and encouragement we all have the ability to lead more productive and fulfilled lives. Starting from a place of empathy and compassion, Stephen guides his patients through a respectful examination of their life choices with the goal of providing them with the practical tools they need to meet their true potential.
Stephen received his Master of Arts from Liberty University, with a specialty in Marriage and Family Counselling. Prior to becoming a counsellor, Stephen earned a Doctorate and Master’s degree from the University of British Columbia, and a BA from Queen’s University.
Stephen has been married to Dr. Jillian Roberts since 1989 and is the father of three children. He is a proud and active citizen of the Métis Nation of British Columbia.
Lisa Norden-Infante
Counsellor, Psychometrist, MEd, RCC
Lisa Norden-Infante
Counsellor, Psychometrist, MEd, RCC
Types of therapy offered: Emotion Focused Family Therapy (EFFT), Cognitive Behavioral Therapy (CBT), Solution-focused, EMDR therapy, and Mindfulness based therapy.
Ages or Specific groups of clients: Children, youth, families, and individuals
Group, Family, couple or individuals: Individuals, families and couples.
Specializations: Anxiety, depression, trauma, social-emotional and behavioral difficulties, parenting skills and peer and family relationships
Treatment to alleviate what Problems: Anxiety, School Challenges, Behavioral challenges, Family Challenges, Relationship Difficulties
“Alone, we can do so little; together, we can do so much.” – Helen Keller
It is Lisa’s genuine, caring and compassionate approach, along with her lighthearted sense of humor that is instrumental in establishing an empowering and safe relationship with her clients. This approach allows her to become part of the team that helps support her clients in their journey to reach their true potential.
Lisa graduated with a Masters in Education with emphasis in Psychology from Pepperdine University and is currently working towards a Doctor of Psychology (PsyD) through California Southern University. Lisa is Registered Clinical Counsellor (RCC) with the British Columbia Association of Clinical Counsellors.
Lisa is a wife and mother to five children. She enjoys time with her family, long walks, and loves reading. One day she will walk the ancient pilgrimage route from Canterbury to Rome.
Hayley Rennalls
Counsellor, MA, RCC
Hayley Rennalls
Counsellor, MA, RCC
Types of therapy offered: Person-centered, solution-focused, growth-mindset, behavioural intervention, and Christian Therapeutic approaches.
Ages or specific groups of clients: Children and adolescents
Group, family, couple or individuals: Individuals and families
Specializations: Working with clients who have disabilities (physical, mental, or learning) and/or have family members with disabilities. Clients who are experiencing anxiety, stress, low self-esteem, depression, social difficulties, and behavioural challenges. Motivational challenges as well as challenges pertaining to healthy relationships.
Treatment to alleviate what problems: Anxiety, depression, stress, interpersonal relationship challenges, attentional issues, and challenges pertaining to behaviour and executive functioning. As well as the problems that one encounters when living with a disability.
Hayley received a Bachelor of Arts in Counselling and Theology from William Jessup University, Rocklin, California and completed a Master of Arts in Educational Psychology and Leadership Studies (with a specialization in Special Education) from the University of Victoria.
Hayley has worked with children and teens since 2003 in various capacities including in schools and homes as a behavioural interventionist and a learning support teacher. She has worked with a range of students who have mental, physical or learning disabilities such as: Down Syndrome, Autism Spectrum Disorder (ASD), ADHD, Dyslexia, Cerebral Palsy.
Through her experiences, Hayley believes that a client can be best supported when a team of people (families, schools, counsellors, etc.) collaborate and act jointly to support the client. She encourages families to work together to support their family member through building strong interpersonal relationships. Hayley spent five years living and working in China and can speak Mandarin.
Serena Andersen
Counsellor, MA, CCC
Serena Andersen
Counsellor, MA, CCC
Types of therapy offered: A blend of Cognitive Behavioural Therapy (CBT), Adlerian Therapy, Person-Centred Therapy and Solution-Focused Therapy.
Ages or specific groups of clients: Youth to Adults
Group, family, couple or individuals: Individuals, families and groups
Specializations: Adults and youth experiencing stress, anxiety, depression, and behavioural challenges. Serena has experience working with individuals who are neurodiverse (Autism, Learning Disorders, Intellectual Disabilities). When deemed appropriate, will work with parents and families to further support these individuals.
Treatment to alleviate what problems: Anxiety, Depression, Stress, Addictions, Grief, Anger Management, Behavioural Issues, Divorce, and Mood Disorders.
Serena is a Certified Clinical Counsellor (CCC) with the Canadian Counselling and Psychotherapy Association. With over a decade of experience, Serena has worked as a counsellor, behavioural consultant, mental health clinician and educator. She works to encourage growth and healing for her clients by offering a safe space to explore different strategies and solutions. Serena always takes the time to tailor the therapy sessions to meet the specific needs of the client.
Serena is a graduate of Adler University with a MA in Counselling Psychology and has a BA from the University of British Columbia.
Serena enjoys running, paddle boarding, gardening and spending time with family. When given the choice, you will find her curled up on the couch watching a movie or reading a good book. One day she hopes to spend some time in France getting the opportunity to use her French.
Tasha Liberatore
Counselling Intern, MEd
Tasha Liberatore
Counselling Intern, MEd
Tasha has a Masters of Education Psychology (2010) and is currently enrolled at City University taking courses in their Masters of Counselling Program as she works towards her RCC designation. She has 18 years experience in direct counselling and/or acting as a case manager. Her specialization is working with people with disabilities and/or have family members with disabilities, as well as individuals struggling with a multitude of issues. Some of which include anxiety, stress, motivation, attention, depression, trauma, grief, difficulty with transitions, healthy relationships or self-esteem.
Keana Schmidt-Waselenchuk
Learning Strategist
Keana Schmidt-Waselenchuk
Learning Strategist
Keana is a current third-year Psychology student at the University of Victoria and hopes to complete her Honours Thesis in September. With a passion for research, reading, writing, and helping others, Keana holds many roles in her community. She is a Research Assistant in two labs investigating relationships and brain health, and the Research Coordinator for a new project investigating the levels of social isolation in dementia patients and their caregivers. Keana has had the opportunity to co-author an upcoming publication regarding mental health stigma in the media and is looking forward to completing her current papers to be submitted for review. As a mentor, Keana supports students struggling with their mental health through her involvement with UVic’s Mental Health Leadership Program, and helps children of stroke survivors adapt to changes and challenges through the University of Victoria Stroke Awareness Association. She has worked with children, young adults, and older adults and recognizes everyone’s unique strengths and weaknesses.
Keana aims to help individuals improve their educational experience by offering strategies that allow students to further engage with course concepts. Her strengths lay in goal-setting and motivation, notetaking and organization, and reading and writing. Alongside her other specialities, Keana can provide help to individuals who worry for their upcoming exam by suggesting test preparation and anxiety reduction strategies.
In her free time Keana enjoys reading, hiking, and spending time with loved ones.
Emily d’Entremont
Learning Strategist
Emily d’Entremont
Learning Strategist
Emily has developed numerous strategies and techniques to learn more efficiently and effectively throughout her academic career. Her kind, open-minded and empathetic approach to working with people allows her to understand the unique learning needs each individual possesses. Through Emily’s experience working with youth in both academic and recreational settings, she has developed an appreciation for the diverse needs children and their parents require. She enjoys helping students discover and implement skills that will allow them to approach their studies in a way that instills both confidence, and optimism.
Emily graduated from the University of Victoria in April 2020 with a Bachelor of Science degree in Psychology. She plans to continue her studies, and is in the process of applying to the Doctor of Psychology in Clinical Psychology at Adler University.
When Emily is not working at Dr. Robert’s office, she volunteers her time with seniors in Oak Bay, enjoys exploring new beaches, doing crossword puzzles and cozying up with her cats.