What we believe
Our team believes that every child has unique strengths and challenges to explore. As children grow and develop, their skills and abilities change too. You may have questions about how to help your child achieve his or her potential and if he or she needs help to do so.
Whether you are a parent of young children or of teenagers, our team has professionally qualified and experienced members who can help you when you need it. Our goal is to support each child’s growth and development.
Dr Jillian Roberts
Dr. Jillian Roberts is a child psychologist, author, associate professor and mother. She is passionate about helping children and families unlock their true potential!
Our Clinicians
Our counsellors are here to support you. Click on their pictures to learn more information about them and their areas of expertise.
Dr Sean Cruz
Medical Consultant
Dr Sean Cruz
Medical Consultant
Dr. Cruz has been a primary care physician in British Columbia for over twenty years, treating the entire spectrum of general practice patients from pediatrics to geriatrics. In addition, he has enjoyed an even wider diversity of experience with work that involves him in our hospitals, our operating rooms and our emergency departments, as well as with a local youth mental health clinic. His volunteer medical work in underdeveloped nations has brought him around the globe to such places as Haiti, Tanzania, Central America and the South Pacific.
He is also a husband and father, continually trying to find balance between work and family, with a little left over for his outdoor pursuits and love of good food. He feels fortunate to be able to use his diverse experiences to help the patients he sees
Serena Andersen
MA, CCC
Serena Andersen
MA, CCC
Types of therapy offered: A blend of Cognitive Behavioural Therapy (CBT), Adlerian Therapy, Person-Centred Therapy and Solution-Focused Therapy.
Ages or specific groups of clients: Youth to Adults
Group, family, couple or individuals: Individuals, families and groups
Specializations: Adults and youth experiencing stress, anxiety, depression, and behavioural challenges. Serena has experience working with individuals who are neurodiverse (Autism, Learning Disorders, Intellectual Disabilities). When deemed appropriate, will work with parents and families to further support these individuals.
Treatment to alleviate what problems: Anxiety, Depression, Stress, Addictions, Grief, Anger Management, Behavioural Issues, Divorce, and Mood Disorders.
Serena is a Certified Clinical Counsellor (CCC) with the Canadian Counselling and Psychotherapy Association. With over a decade of experience, Serena has worked as a counsellor, behavioural consultant, mental health clinician and educator. She works to encourage growth and healing for her clients by offering a safe space to explore different strategies and solutions. Serena always takes the time to tailor the therapy sessions to meet the specific needs of the client.
Serena is a graduate of Adler University with a MA in Counselling Psychology and has a BA from the University of British Columbia.
Serena enjoys running, paddle boarding, gardening and spending time with family. When given the choice, you will find her curled up on the couch watching a movie or reading a good book. One day she hopes to spend some time in France getting the opportunity to use her French.
Tasha Liberatore
MEd, (Counselling Intern)
Tasha Liberatore
MEd, (Counselling Intern)
Tasha has a Masters of Education Psychology (2010) and is currently enrolled at City University taking courses in their Masters of Counselling Program as she works towards her RCC designation. She has 18 years experience in direct counselling and/or acting as a case manager. Her specialization is working with people with disabilities and/or have family members with disabilities, as well as individuals struggling with a multitude of issues. Some of which include anxiety, stress, motivation, attention, depression, trauma, grief, difficulty with transitions, healthy relationships or self-esteem.
Lisa Norden-Infante
MEd, RCC
Lisa Norden-Infante
MEd, RCC
Types of therapy offered: Emotion Focused Family Therapy (EFFT), Cognitive Behavioral Therapy (CBT), Solution-focused and Mindfulness based therapy.
Ages or Specific groups of clients: Children, youth, families, and individuals
Group, Family, couple or individuals: Individuals, families and couples.
Specializations: Anxiety, depression, trauma, social-emotional and behavioral difficulties, parenting skills and peer and family relationships
Treatment to alleviate what Problems: Anxiety, School Challenges, Behavioral challenges, Family Challenges, Relationship Difficulties
“Alone, we can do so little; together, we can do so much.” – Helen Keller
It is Lisa’s genuine, caring and compassionate approach, along with her lighthearted sense of humor that is instrumental in establishing an empowering and safe relationship with her clients. This approach allows her to become part of the team that helps support her clients in their journey to reach their true potential.
Lisa graduated with a Masters in Education with emphasis in Psychology from Pepperdine University and is currently working towards a Doctor of Psychology (PsyD) through California Southern University. Lisa is Registered Clinical Counsellor (RCC) with the British Columbia Association of Clinical Counsellors.
Lisa is a wife and mother to five children. She enjoys time with her family, long walks, and loves reading. One day she will walk the ancient pilgrimage route from Canterbury to Rome.
Hayley Rennalls
MA, RCC
Hayley Rennalls
MA, RCC
Types of therapy offered: Person-centered, solution-focused, growth-mindset, behavioural intervention, and Christian Therapeutic approaches.
Ages or specific groups of clients: Children and adolescents
Group, family, couple or individuals: Individuals and families
Specializations: Working with clients who have disabilities (physical, mental, or learning) and/or have family members with disabilities. Clients who are experiencing anxiety, stress, low self-esteem, depression, social difficulties, and behavioural challenges. Motivational challenges as well as challenges pertaining to healthy relationships.
Treatment to alleviate what problems: Anxiety, depression, stress, interpersonal relationship challenges, attentional issues, and challenges pertaining to behaviour and executive functioning. As well as the problems that one encounters when living with a disability.
Hayley received a Bachelor of Arts in Counselling and Theology from William Jessup University, Rocklin, California and completed a Master of Arts in Educational Psychology and Leadership Studies (with a specialization in Special Education) from the University of Victoria.
Hayley has worked with children and teens since 2003 in various capacities including in schools and homes as a behavioural interventionist and a learning support teacher. She has worked with a range of students who have mental, physical or learning disabilities such as: Down Syndrome, Autism Spectrum Disorder (ASD), ADHD, Dyslexia, Cerebral Palsy.
Through her experiences, Hayley believes that a client can be best supported when a team of people (families, schools, counsellors, etc.) collaborate and act jointly to support the client. She encourages families to work together to support their family member through building strong interpersonal relationships. Hayley spent five years living and working in China and can speak Mandarin.
Stephen Roberts
MA, RCC
Stephen Roberts
MA, RCC
Types of therapy offered: A blend of person-centered, solution-focused, cognitive-behavioural and Christian therapeutic approaches.
Ages or specific groups of clients: Children, adolescents, adults and families.
Group, family, couple or individuals: Individuals and groups
Specializations: Working with clients who are struggling with anxiety, depression, low self-esteem, bereavement, motivational challenges and building emotionally fulfilling relationships.
Treatment to alleviate what problems: Anxiety, Trauma, Grief, Depression, Addictions
Stephen Roberts, MA, RCC is a Registered Clinical Counsellor with the BC Association of Clinical Counsellors. Stephen brings a diverse history of lived experience to his counselling practice. Stephen approaches each client with the belief that with the right support and encouragement we all have the ability to lead more productive and fulfilled lives. Starting from a place of empathy and compassion, Stephen guides his patients through a respectful examination of their life choices with the goal of providing them with the practical tools they need to meet their true potential.
Stephen received his Master of Arts from Liberty University, with a specialty in Marriage and Family Counselling. Prior to becoming a counsellor, Stephen earned a Doctorate and Master’s degree from the University of British Columbia, and a BA from Queen’s University.
Stephen has been married to Dr. Jillian Roberts since 1989 and is the father of three children. He is a proud and active citizen of the Métis Nation of British Columbia. He has not given up on his ambition to own a Harley-Davidson.