What we believe

Our team believes that every child has unique strengths and challenges to explore.  As children grow and develop, their skills and abilities change too. You may have questions about how to help your child achieve his or her potential and if he or she needs help to do so.

Whether you are a parent of young children or of teenagers, our team has professionally qualified and experienced members who can help you when you need it. Our goal is to support each child’s growth and development.

Dr. Jillian Roberts

Dr. Jillian Roberts is a registered psychologist, author, associate professor and mother. She is passionate about helping children and families unlock their true potential. In 2020, Dr. Jillian was awarded the University of Toronto at OISE’s Leaders and Legends Award for Distinguished Service and in 2021 she was awarded as an Honorary Citizen of the City of Victoria.

Frequently Asked Questions:

Are your counsellors certified?

Our counsellors, apart from interns who are getting supervised, are registered clinical counsellors (RCCs).

What if I need to cancel my appointment?

For counselling appointments, if you need to cancel an appointment please provide at least 24 hours notice. Our policy is the following: first time is forgiven, second time is a 50% charge, third missed appointment is charged at full price.

For psycho-educational assessments, there is a charge of $500 if cancelled within two weeks of the scheduled start date. If cancelled with ample time there is no charge.

It is difficult to fill appointments when late cancellations happen. Please be mindful of your scheduling and respectful of our staffs time.

What do your counsellors specialize in?

Please click on counsellor profiles to view types of therapy offered, specific clientele, specializations, and specific focus areas of treatment.

What is the difference between a psychologist, a psychiatrist, and a counsellor?

Good question!

A psychologist has studied psychology (typically) at the masters or doctoral level and has completed supervised placements, written exams, and are registered with a college. They are able to administer psychological assessments and provide diagnoses. They also can provide therapy.

A psychiatrist is a medical doctor who specializes in mental illness. Unlike psychologists, psychiatrists are able to prescribe medication. Although in the past, and in other parts of the world they provide therapy, psychiatrists in BC do not typically provide counselling.

A counsellor has a masters degree, and unlike a psychologist, does not conduct assessments or provide diagnoses. They focus on mental wellness and providing treatment.

Do your counsellors help with court situations?

Unfortunately, our counsellors do not engage in court dealings.

If you are looking for a counsellor who can help with a “hear the child”  interview you can find a roster of available professionals here: https://hearthechild.ca/roster/

Are your counsellors doing online or in person sessions?

Our counsellors are seeing clients in both formats and it is your preference.

How young is too young for counselling?

We typically serve school-aged children and above.

Do you direct bill?

Unfortunately, no we do not direct bill insurance companies at this time. We will provide you with an invoice that you can submit to your insurance provider.

Are any of your counsellors approved FNHA service providers?

Yes, Stephen Roberts can take clients who are being funded by FNHA.

Can I book online?

For returning clients you are able to book online with your counsellor. For new clients please call the office (250-370-0358) and we will connect you directly with a counsellor via email to set up an initial consult session.

Do you do family counselling? Can my whole family come to counselling?

Yes, we offer family counselling. Our counselling spaces are limited for size so it depends on how many members would be joining. Family counselling can be offered digitally if space might be an issue.

Do your counsellors use CBT? Do they treat anxiety? Depression? OCD?

Our counsellors often use a range of therapeutic styles best tailored to each individual client and their needs and goals. They all have experience treating various challenges. Please review their counsellor profiles for more information.

Interested in a psycho-educational assessment for you child? Book now to meet with Dr. Jillian Roberts.

Dr Jillian Roberts

Considered a go-to child psychology expert for journalists, Dr. Roberts is a regular contributor to the Huffington Post, Global News and the CBC. She is the author of two best-selling and award-winning series of children’s books. “Just Enough” explains topics like birth and diversity to children ages 3-6, while “The World Around Us” introduces kids ages 5-8 to issues like poverty and online safety. She is also the author of “Kids, Sex & Screens: Raising Strong, Resilient Children in the Sexualized Digital Age”, a book for parents seeking to help their preteens navigate our hypersexualized world.

In addition to being a highly sought after registered psychologist, tenured associate professor and author, Dr. Roberts is also a wife and a mom to three children.

Book Now

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  • Seeking Counselling Support?

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