Important Information Regarding COVID 19

Dear families and patients of our clinic;

Today we’re reaching out to you to reassure you that your safety, health and well-being are our primary concern.  Like you, we’ve been monitoring the ongoing COVID-19 developments and are trying to find the best path forward during uncertain times. What we do know is that social distancing, the practice of providing safe space around each person, is a must. As such, most of our counselling sessions will continue to be held either by phone or by video conference, or in person on a case-by-case basis. This will allow us to ensure your continued access to care in a safe manner. We will also be providing you with the option to pay online, so that you do not need to leave home.

We would also like to reassure our families with students who will be having psycho-educational assessments that we will proceed with all scheduled appointments. The College of Psychologists has recommended that essential psychological services continue but with proper safeguards in place. As assessments are often the gateway to developmental supports, we view them as an essential service. We know that you have waited months for these appointments and that an assessment is critical to the overall wellbeing and success of your child. We will though proceed with some modifications.  Initial and concluding appointments with Dr. Roberts will either be in office or be by distance (on a case-by-case basis) while the testing sessions with the psychometrist will be in-person. This will allow us to greatly reduce the number of families and students in office to no more than one at a time, thus allowing us to follow best practice in social distancing.

The BC Public Health Officer and WorkSafe BC require all workspaces to follow certain guidelines to minimize the risk of COVID-19 transmission.

To uphold safety and sanitization standards we have HEPA-13 air filters in office, increased our frequency and severity of sanitation practices, and have masks available to families. Our clinicians wear masks and we have also added additional measures such as plexiglass and additional waiting spaces.

We ask that families do not arrive more than 5 minutes early for their scheduled appointments, wear masks, and sanitize hands upon arrival. 

Families may be anxious, lonely and discouraged with the required self-isolation. Therefore, we will open up additional counselling spaces (by distance and in person on a case-by case basis as noted above). Do not hesitate to reach out to us if any of these supports would be helpful to you and your family during this difficult time. Please email us at office@drjillianroberts.com to learn more about these supports.

We wish you all good health!

Warmly,

Dr. Jillian Roberts and staff

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